VaultRunner is designed so that compliance is not a layer added on top of the platform. It is the platform.
VaultRunner, LLC is a Wyoming limited liability company. The platform connects verified buyers and sellers of physical precious metals stored at qualified third-party depositories. VaultRunner earns revenue solely through facilitation fees charged when a transaction completes successfully.
VaultRunner does not take custody of metals or funds at any point in a transaction.
All buyer payments flow through a licensed, regulated internet escrow provider. The escrow provider holds funds on behalf of the buyer. Funds are released to the seller when the buyer confirms the metal in the buyer's own depository account or the inspection period ends. VaultRunner has zero access to buyer funds at any stage of the transaction.
VaultRunner lists only metal already held at a qualified third-party depository. The seller's listing is supported by the depository's own records for that holding, which the seller provides, and VaultRunner does not take custody of, inspect, assay or grade any metal. When a sale completes, the seller signs the depository's own transfer form and VaultRunner, as the seller's agent, submits it. The depository records the change of ownership on its books to an account in the buyer's name. The metal itself does not move. VaultRunner never takes physical possession or legal custody of any precious metal.
Every user who transacts on VaultRunner must complete identity verification before any purchase or sale. This is a one-time process that protects both buyers and sellers on the platform. You must be at least 18 years of age to create an account and transact on VaultRunner.
Identity verification is completed during account registration. The platform uses automated identity-matching systems to verify submitted information against authoritative databases. In some cases, manual review may be required. Accounts that cannot be verified are not permitted to transact.
VaultRunner collects only the information necessary to operate the marketplace, verify user identity, comply with applicable law, and protect the security of the platform. The platform does not sell, rent, or trade personal information to third parties for marketing purposes.
Account information: Name, email address, physical address, date of birth, phone number, government-issued identification, and Social Security Number or Tax Identification Number as required for identity verification and tax reporting.
Transaction information: Records of listings created, purchases made, sale proceeds, escrow references, depository transfer confirmations, and associated timestamps.
Technical information: IP address, browser type, device information, and session data collected automatically when using the platform. This information is used for security monitoring, fraud prevention, and platform improvement.
Personal information is used to verify identity, process transactions, facilitate communication between parties to a transaction (where necessary), comply with legal and regulatory requirements, monitor for fraud, and improve platform functionality. VaultRunner does not use personal information for targeted advertising or sell it to data brokers.
VaultRunner shares personal information only in the following circumstances:
Escrow provider: Transaction and identity information necessary for the escrow provider to process payments and comply with its own regulatory obligations.
Depository partners: Account and identity information necessary to open depository accounts, process title transfers, and comply with depository regulatory requirements.
Law enforcement and regulators: Information disclosed in response to valid legal process, including subpoenas, court orders, or regulatory examinations, or as otherwise required by applicable law.
Service providers: Limited information shared with providers who perform services on behalf of VaultRunner (such as identity verification providers), subject to contractual obligations regarding confidentiality and use.
VaultRunner implements industry-standard security measures to protect personal information. Identity data and sensitive fields (such as Social Security Numbers and government ID images) are encrypted at rest using AES-256 encryption and in transit using TLS 1.3. Access to personal information is restricted through role-based access controls with least-privilege principles, and all access to sensitive data is logged for audit purposes. Multi-factor authentication is required for all personnel accessing systems that contain user PII. The platform maintains continuous security monitoring, incident response procedures, and periodic security assessments appropriate to the sensitivity of the data it holds.
VaultRunner retains personal information and transaction records for the following periods: account information, identity verification documents, and transaction records are retained for five years after account closure. Technical and session data is retained for 12 months. When retention periods expire, data is securely deleted using cryptographic erasure. Users may request information about the data VaultRunner holds about them by contacting privacy@vaultrunner.com.
You may request access to the personal information VaultRunner holds about you, request correction of inaccurate information, or request deletion of your account and associated personal information (subject to legal retention requirements). Requests should be directed to privacy@vaultrunner.com. VaultRunner will respond within 30 days.
The platform uses essential cookies required for site functionality and security. VaultRunner does not use third-party advertising trackers. Analytics data, when collected, is used exclusively for platform improvement and is not shared with advertising networks.
By creating an account or using the VaultRunner platform, you agree to the following terms. If you do not agree to these terms, do not use the platform.
VaultRunner provides the technology infrastructure that connects buyers and sellers of physical precious metals. VaultRunner is not a party to any transaction between buyers and sellers. The platform does not guarantee the outcome of any transaction, does not set prices, and does not provide investment advice.
Users must be at least 18 years of age, a legal resident of the United States, and capable of entering into a legally binding agreement. Users must successfully complete identity verification before transacting. VaultRunner reserves the right to refuse service to any individual or entity at its sole discretion.
Users agree to provide accurate, complete, and current information during registration and throughout their use of the platform. Users are responsible for maintaining the security of their account credentials. Users agree not to use the platform for any unlawful purpose, including but not limited to fraud, tax evasion.
Sellers are responsible for ensuring that all listing information is accurate, including metal type, weight, purity, condition, and depository location. The seller's listing is supported by the depository's own records for that holding, which the seller provides. VaultRunner does not take custody of, inspect, assay or grade any metal, and the seller remains responsible for the accuracy of their listing description.
VaultRunner charges a facilitation fee of 1.5% to sellers and 0.75% to buyers on completed transactions. Fees are deducted at the time of settlement. The complete fee schedule, including escrow and depository-related costs, is available on the Fee Schedule page. VaultRunner reserves the right to modify its fee schedule with advance notice to registered users.
Once a buyer confirms receipt of re-titled metal in their depository account and the escrow provider releases funds to the seller, the transaction is final. VaultRunner does not offer refunds on completed transactions. Disputes arising before transaction completion are handled through the escrow provider's dispute resolution process.
VaultRunner endeavors to maintain continuous platform availability but does not guarantee uninterrupted access. The platform may be temporarily unavailable for maintenance, updates, or circumstances beyond VaultRunner's control. VaultRunner is not liable for losses resulting from platform downtime.
VaultRunner's aggregate liability arising from or related to any user's use of the platform is limited to the total facilitation fees paid by that user in the twelve (12) months preceding the event giving rise to the claim. VaultRunner is not liable for losses arising from market fluctuations, depository operations, escrow provider actions, user error, or circumstances outside VaultRunner's reasonable control. The platform is provided on an "as is" and "as available" basis without warranties of any kind, express or implied.
You agree to indemnify, defend, and hold harmless VaultRunner, LLC, its members, officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your use of the platform, any listing you create or transaction you enter into, or your violation of any applicable law or regulation.
These Terms of Service are governed by the laws of the State of Wyoming. Any disputes arising from use of the platform that are not resolved through the dispute resolution process described below shall be subject to the exclusive jurisdiction of the courts located in Wyoming.
VaultRunner reserves the right to modify these Terms of Service at any time. Material changes will be communicated to registered users via email and posted on this page with an updated effective date. Continued use of the platform after modifications constitutes acceptance of the revised terms.
If any provision of these Terms of Service is found to be unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
VaultRunner provides transaction records to support users in meeting their federal and state tax obligations. VaultRunner does not provide tax advice. Users are responsible for determining and fulfilling their own tax reporting requirements. Consult a qualified tax professional for guidance specific to your situation.
The platform maintains detailed records of every completed transaction including: date of sale, metal type and quantity, sale price, fees paid, and net proceeds. These records are accessible to users through their account dashboard and can be downloaded for tax preparation purposes.
Under IRS rules, certain precious metals transactions are subject to Form 1099-B reporting when they meet specific thresholds defined by the Commodity Futures Trading Commission (CFTC) and IRS Revenue Procedure 92-103. Reporting is required only for transactions that meet or exceed the minimum quantity for a CFTC-approved regulated futures contract in the same metal form. Most fractional coin transactions (such as 1 oz American Gold Eagles or fractional gold coins) do not meet these thresholds and are not reportable.
When a reportable transaction occurs, VaultRunner will issue Form 1099-B to both the seller and the IRS by the deadline required under federal law. Sellers will be notified when a reportable event occurs. VaultRunner aggregates sales by the same user within any 24-hour period for threshold purposes, consistent with IRS requirements.
Federal law requires reporting of cash payments exceeding $10,000 in a single transaction or related transactions within 24 hours. Because all VaultRunner payments are processed through a licensed escrow provider via bank wire or ACH transfer, cash payment obligations are not expected to arise in normal platform operations.
Because all payments are held by a licensed, regulated escrow provider until both parties confirm satisfaction, the vast majority of transactions complete without dispute. When issues arise, the following process applies.
If a dispute arises before the buyer has confirmed receipt of re-titled metal, the escrow provider holds all funds. No metal is transferred and no payment is released until the dispute is resolved. The escrow provider's dispute resolution procedures govern the process, and VaultRunner cooperates fully by providing transaction records.
Once the buyer confirms receipt and the escrow provider releases funds, the transaction is final. VaultRunner does not reverse completed transactions. If a user believes a completed transaction involved fraud or misrepresentation, VaultRunner will investigate and, if warranted, take action including account suspension or termination and referral to appropriate authorities.
Disputes regarding VaultRunner's platform fees, account status, or policies should be directed to compliance@vaultrunner.com. VaultRunner will respond within five business days. If a dispute cannot be resolved through direct communication within thirty (30) days, the parties agree to pursue resolution through binding arbitration in the State of Wyoming in accordance with the rules of the American Arbitration Association. The arbitrator's award shall be final and binding. Each party shall bear its own costs and attorneys' fees unless the arbitrator determines otherwise.
For compliance inquiries, privacy requests, or general questions about the policies described on this page:
VaultRunner is currently in beta development. Register now to be among the first buyers and sellers on the platform when the marketplace opens. Early registrants receive priority access.